I have forgotten my password

Help! I forgot my password

No worries, it happens to all of us. On the login page, click on the "Forgot your password" button.

Enter your email address in the next step, then check your emails. If you have not received an email, please check your junk folder as well. In the email, follow the pink button, which is a forced login to your User account. It will bring you directly to the settings of your account.

Here you simply need to enter a new password two times and, very importantly, save the new changes. You can now log in to your Artist Account with that new password.

Important notes

Note 1: For all newly created accounts, the email address is used as your login name. However, if your account is older than 5 years, you might have a login name that is different from your email address. If you are not sure, please send us a request (see above) and we will let you know. Please also inform us if you would like to change your login name.

Note 2: If you have logged in using your Facebook or Google Account, then you need to change your password on the respective account (Facebook/Google). If you prefer to use your email address as a login instead, please send us a request (see above). In the request, please indicate the email address that you want to use as a login.